Artificial Intelligence (AI) is the talk of the town, as it is taking more and more roles within technology interfaces. From your own mobile phones to autonomous vehicles, AI is the buzzword. With AI, every interface is both simple and smart and is becoming a core competency.
In deploying discourse intelligence to associate interface to form it actually intuitive, firms ought to aim to form the technology it’s supporting disappear. That opens doors to bigger adoption of difficult tools, simply by providing access to them through easier AI-enabled expertise.
AI – A Key Point of Distinction
Smart machines are reinventing how work is done, but there is significant untapped potential in reimagining business processes.
AI is much more than just another technology. It helps increase efficiency, generates values and analysis, increase productivity, and transforms day-to-day tasks into simpler fragments.
User interaction with AI is an important topic for information systems (IS) research because they are supposed to bring about substantial change for individuals, organizations, and society.
The increasing availability of ample amount of data to handle in businesses, institutions and academia and advancement of technology and learning algorithms have led to several major developments in Information technology and related fields. The existing decision support systems are being replaced by voice assistants, also chat-bots. Recent market research indicates that the
growing diffusion of AI-enabled systems has strong implications for society, organizations, and individuals within both private and workplace contexts. Because of this, interaction with AI-enabled systems is an important subject for the IS discipline.
How will AI affect UI?
A great example from “TEDx talk of Futurist Thomas Frey, saying that over 2 billion jobs will disappear by 2030, and robots will probably take over a portion of jobs which are now occupied by humans. We can find that AI has been widely applied in various fields, like Chatbots of customer representatives, Amazon’s delivery drones, and more. The revolution of robotic is just getting started.”
Will AI replace human interfaces or designers?
I guess the answer is No, in the near future. You may remember before computers were put into businesses and institutions, everyone was worried about losing their jobs. In Fact, computers reduce human effort and rather increased efficiency at work. As a matter of fact, a majority of jobs that may replace human will wither repetitive or mechanical or other blue collar work.
Personalised User Experience
Chatbots are providing tailored experience based on the collected information such as likes, dislikes or data about work, etc. This results in more conversion rate as the data would be very helpful.
AI and UI have ‘co-evolutionary’ relationship. The rise of automation in our everyday life is prolific. It’s no fantasy because chatbots and virtual assistants and relevant technology are happening here and now, literally AI is in our pockets.
The chatbot and virtual assistant have additional choices to interpret the command supported by AI they perceive. They can explore the phrases however conjointly perceive what specific words mean during a bound context. They can utilize information from other sources, like real-time insights, etc.
Features:
- Strong Natural Language Understanding (NLU) capabilities
- Capability to work with human agents
- Learning capabilities based on machine learning algorithms
- Enterprise scalability during training, deployment, and conversations
Customer Helpdesk using chatbots
Customer service is one of the foremost exposed components of an organization’s image. Delivering good client expertise is an efficient way to guarantee a positive company image.
AI solutions can be deployed to improve customer experience and reduce the costs of customer service. Today’s customers are authorized by new technologies quite ever before.
For 97% of customers, customer service has a major impact on the brands that they choose. Keeping customers happy isn’t the only advantage of customer support solutions, reduced costs to the call center is another important benefit.
The key to providing a wonderful automatic client support expertise could be a clear understanding of the customer’s requests, to ensure accurate access to the information they need, across knowledge bases.
Chatbots are a wonderful selection for guaranteeing positive client expertise as a result of they will be available 24/7. Tailored matched support, when and where the customer needs it is a winning combination for both businesses and the customer.
How can we forget about Sofia? a social humanoid robot developed by Hong-Kong based company Hanson Robotics. Sophia has been covered by media around the globe and has participated in many high-profile interviews. In October 2017, Sophia became the first robot to receive citizenship of any country. In November 2017, Sophia was named the United Nations Development Programme’s first-ever Innovation Champion and is the first non-human to be given any United Nations title. Cameras within Sophia’s eyes combined with computer algorithms allow her to see. It can follow faces, sustain eye contact, and recognize individuals. It is able to process speech and have conversations using a natural language subsystem. The information collected by Sofia is shared in a cloud network which allows input and responses to be analyzed with blockchain technology.
Mastercard, a corporation encompassing quite may financial institutions issuing credit cards known to all, offered to banks and partners chatbots that allow them to communicate with customers using chat-rooms and instant messaging. Thanks to them, consumers will be able to perform transactions, manage their finances and make purchases without leaving home. At the moment, this is a pilot project which the company will release in the United States. Ultimately, the service is to be introduced in other countries as well.
In India, HDFC Bank and ICICI Bank have already introduced chatbots for customer service. In 2018, Canara Bank installed Mitra and Candi robots at some of its offices. Humanoid chatbots are being used in banks in order to reduce the cost for customer interactions.
Supertext.ai believe that communicating with a business or service should be as easy as chatting with a friend. Therefore they primarily focus to supply their purchasers the power to integrate and add informal intelligence to answer queries and build persona primarily based virtual agents for Internal business method
automation and Automated front desk customer engagement.
They build fully automated website chatbots, mobile chat applications and RPA (Robotic process automation) tools for internal business processes for clients across e-commerce, travel, media and Fintech. Flipkart, ESPN, and MSIG insurance are a number of their purchasers.
